Humboldt State University Help Desk FAQ

Students cannot access courses which are hidden.

To make your course available to students, follow these steps:

From the Course Menu:

1. Click the Control Panel link in the Course Menu.
2. Click the Edit course settings option.
3. Scroll down until you find the Availability section. From the drop down box choose "This course is available to students"
4. Scroll down to the bottom of the page and click Save changes.

Questions are categorized by topic category. Use the navigation menu on the left to browse the question categories.. You can also search for keywords by using the search field in the upper left corner.

If you uploaded the file to the file manager with the same name as a previous file then the file WILL be overwritten.
However, due to the way in which Microsoft Windows temporarily stores online files the file will appear to you to have gone unchanged. Everyone else can see the updated file, but you will not until you clear your temporary files.  To test this you can either clear the browser cache and delete temporary internet files, or try accessing the file on a different computer.
Click here for information on how to empty your temporary internet files

If you have any questions about WebAssign, use the following resources:

http://www.webassign.net/info/support.html
http://www.webassign.net/info/contact.html

The Help Desk is not providing support for WebAssign as this is an extra, paid-for application that is supported by the WebAssign company.  We will not be able to answer your questions, so please be sure to use their support page and if you still need help use their contact page.

Gallery Quickstart Guide - PC Users PDF document

If you're interested in learning how to organize and upload files to Gallery, we have a Quickstart to get you going.

The Mac user Quickstart is located at this link.

The PC user Quickstart is located at this link.

You can hide courses that you are not using by clicking the "Show/Hide Courses" link on the right side of the MyHSU Page, in the Course Wizard area.  From here, uncheck the boxes next to the courses that you want to hide; then click the "Set Course Visibility" button.

You may need to log out and back in to see the changes.

It depends. Moodle is generally accessible. The problem arises when items and documents are added to Moodle without consideration to accessibility.  For example, if streaming videos are added to the online environment, they need to have captions or at least transcripts for students who are deaf. Also, documents need to be accessible for screen readers, etc. Some PDF documents are not automatically accessible.

Moodle, Webmail and the computer labs use your HSU username and password. If you have trouble logging in, try re-setting your HSU Password in WebReg.

To change your password in WebReg:

1) Log in to WebReg (you will need your HSU ID number and your WebReg PIN to do this)

2) Click on ELECTRONIC/EMAIL SERVICES

3) Click the Verify/Change HSU User Name Password link

4) Follow WebReg instructions on changing your password.

If you want to preserve the student information of a Moodle course so that you may access it in the future, or have a class that is only taught every other year, then you will need to make a backup of your course and save it to your computer.

1. Enter the course you wish to backup and go to the control panel
2. Select the "Backup" link; this will take you to a new page.
3. You can leave all the options on the settings page checked. Scroll to the bottom and click continue.