Humboldt State University Help Desk FAQ

The Credit/No Credit designation in assignments does NOT work, and will cause major problems in your gradebook. Do NOT use credit/no credit; instead, assign 1 point to the assignment. If you do not want this point to affect the overall score, then there are two options:

1. If you have a weighted grade system, create a category for Credit/No Credit and give it a 0 weight.

2. If you have a point based system, then you will need to exclude all the students from grading for that assignment.

There is a known bug with using No Grade for an assignment. Using No Grade sometimes breaks categories in the grade book. One affect of this is assignments not staying in set categories, another is assignments not being visible when they should be in the grade book. To fix this set the assignments with No Grade to 1 point. Then go into the grade book and create a new category named Hidden. Add the 1 point assignments to this hidden section. Then go into Set Weights and set the weight for Hidden to 0 and click the check box for the category Hidden to be hidden.

In order to create a successful link to a PDF or word file in your Moodle course, you will need to use the “link to file or website” resource. Any links created with the chain link icon to these types of files creates a file that is connected to your course ID. Eventually this will result in faulty links. Although these links will operate at first, in subsequent semesters they will break, therefore it is more efficient to use the resource for adding a link initially.

This bug was fixed in our August upgrade to 1.8.6

This is a known issue with Moodle. When you click the link, Moodle then checks all of the custom Scales site-wide to make them available for administrators. This huge search throughout the database results in the slow page.

If you've created a graded event in the gradebook that isn't working right, it is most likely due to a special character being in the name, like a # or : - In order to fix this, first delete the event, and add a new one that does not have any characters in the name.

If you have already reset your password in WebReg and you still have problems logging into Moodle, then it is likely that you are listed as a recent student in the system, when you should be listed as a current student. This is especially the case when one has already graduated but is back for more classes. In order to correct this problem you will need to contact the AIR center to have them change your status in the system to a current student.

To learn how to upload a file, please see the materials in our Faculty Guide located here:

http://learn.humboldt.edu/mod/book/view.php?id=25883

To allow someone to see your course who does not have an HSU account, you will change some of your Course Settings.
To allow guest access, complete the following steps:
1) Enter the Control Panel
2) Click the Course Settings link
3) Scroll to the bottom where the Availability area is
4) Change the Guest Access setting dropdown to "Allow guests without the key" 
5) Save Changes

This bug was fixed in our August upgrade to 1.8.6

This is a known bug with the Gradebook. When you are in edit grades and try to sort the list of users the process of sorting will take you to view grades and when you return to edit grades the list remains sorted by the last name. There is a fix for this bug that we will be testing and will hopefully be able to release this fix this summer. Please check back here for updates when we plan to fix this issue.

There are two ways to add ONCORES readings to your Moodle Course. You can choose to post one link in your Moodle course that takes students to a list of all your ONCORES readings (master list), or you can post individual links for each reading in different topic areas of your course. First we will address how to add a link to your "Master" reading list, as this is needed in your course no matter which approach you take.