Humboldt State University Help Desk FAQ

There is currently a known issue regarding forum posts and group mode. Currently if a forum is set to Visible or Seperate group mode then students will be unable to reply to forum posts. This bug is fixed in version 1.9.1, which we plan to upgrade to in Summer of 2009.
This problem has been tested and effects single simple forums as well as general use forums.

Direct link to bug in moodle tracker:
http://tracker.moodle.org/browse/MDL-11541

If you have already uploaded all of your files to gallery then you only need to perform steps 7 and 8 to link the files into Moodle.

Mozilla Firefox 2.0+:
1. On the menu bar click "Tools"
2. Select "Clear Private Data..."
3. Check the boxes next to "Cookies, Cache and Authenticated Sessions"
(see bottom of page for detailed descriptions)
4. Click "Clear Private Data Now"

Internet Explorer 7.0:
1. On the menu bar click "Tools"
2. Select "Internet Options"
3. In the general tab under the heading Browsing history press "Delete..."
4. Now press "Delete files..." and confirm
5. Now press "Delete cookies..." and confirm
6. Now press "Close"

Safari:
Hold down : Open Apple + Shift + R

If you uploaded the file to the file manager with the same name as a previous file then the file WILL be overwritten. The new file is displaying for everyone else but you. Due to the way in which Microsoft Windows temporarily stores online files the file will appear to have gone unchanged. To test this you can either clear the browser cache and delete temporary internet files, reboot your computer or try accessing the file on a different computer.

Announcements can be handled two ways:
1) Appearing in the top content area as a section of text
2) Created in a discussion forum with students subscribed so they receive an email every time a post is made

To add an announcement in the top content area:

1. Turn editing on.
2. Click on the "Add a resource" drop down box inside the first topic area; then select "Insert a label".
3. Type what you wish to announce in the text box. Choose the size, font and style desired.

The Course Availability feature allows you to make your course available to students.

By default, courses are available to students when created. An unavailable course is not visible to students but is visible to teachers. This feature allows faculty to develop a course or test a course site without students having access. However, students who enroll in a course through Web Reg are automatically added to the course in Moodle, and they are automatically able to access it unless otherwise specified. This will assist you in changing this setting.

From the Course Menu:

Instructors: contact the Courseware Development Center at 826-3633; mdlsos@humboldt.edu, or see the Moodle open hours times in the FTSC on the Moodle log-in page.

Students: contact the HELP Desk at 826-HELP, e-mail them at help@humboldt.edu, or stop by their office on the bottom floor of the Library next to the Digital Literacy Closet.

This feature does not work on Internet Explorer and Safari on the Mac; or on Opera for the Mac and PC. You can enter text using standard WebForms, or use a supported browser, such as Netscape 7 or Firefox. We recommend Firefox: http://www.getfirefox.com.

In some places, your instructor will upload files for you to use. When a file is uploaded, it appears as a link. To access a linked file simply click on the name of the file. Depending on your computer configuration, how the file was linked, and the type of file, several things may happen when you select on a link:

Yes. To re-order the assignments in your gradebook you must re-order them on your course homepage. Graded activities are displayed Top to Bottom on your homepage but Left to Right within the gradebook.

Unfortunately, you cannot re-order graded-events in the grade book. Graded events are displayed Newest to Oldest and Left to Right. As of September of 07 Graded events will be displayed before any activities.