Humboldt State University Help Desk FAQ

If you have any questions about WebAssign, use the following resources:

http://www.webassign.net/info/support.html
http://www.webassign.net/info/contact.html

The Help Desk is not providing support for WebAssign as this is an extra, paid-for application that is supported by the WebAssign company.  We will not be able to answer your questions, so please be sure to use their support page and if you still need help use their contact page.

There is no way to change your email in Moodle. You can change your preferred email address in WebReg, this will forward all of your email that goes to your HSU address to your preferred address.

If you have already reset your password in WebReg and you still have problems logging into Moodle, then it is likely that you are listed as a recent student in the system, when you should be listed as a current student. This is especially the case when one has already graduated but is back for more classes. In order to correct this problem you will need to contact the AIR center to have them change your status in the system to a current student.

There is currently a known issue regarding forum posts and group mode. Currently if a forum is set to Visible or Seperate group mode then students will be unable to reply to forum posts. This bug is fixed in version 1.9.1, which we plan to upgrade to in Summer of 2009.
This problem has been tested and effects single simple forums as well as general use forums.

Direct link to bug in moodle tracker:
http://tracker.moodle.org/browse/MDL-11541

Using Accent marks in Short Answer questions on a Macintosh laptop without a number pad: You have to turn numlock on an off when you switch from accented characters to non-accented characters, and then find the tiny little number keys on the keyboard--not the number keys on the top.
The number keys to use with numlock are on the right side of the keyboard--not the number keys on the top.
You have to switch back from numlock when you go from accented character s to regular characters. So como esta needs to be typed as c162mo est160o to show the accents.

This feature does not work on Internet Explorer and Safari on the Mac; or on Opera for the Mac and PC. You can enter text using standard WebForms, or use a supported browser, such as Netscape 7 or Firefox. We recommend Firefox: http://www.getfirefox.com.

In some places, your instructor will upload files for you to use. When a file is uploaded, it appears as a link. To access a linked file simply click on the name of the file. Depending on your computer configuration, how the file was linked, and the type of file, several things may happen when you select on a link:

It is likely that your web browser is blocking a pop-up window from appearing. Check for a yellow or white bar stretching across the screen at the top of the browser viewing window.

In Firefox there will be an 'Options...' button where you can Allow pop-ups for this site.

In IE navigate to Tools-> Internet Options -> Privacy (tab) -> Sites. Now type the address of the site and click allow.

If you are receiving an email every time someone posts to a forum in Moodle, you can turn this off by unsubscribing, but only if the instructor has turned on this option.

What is the load time displayed at the bottom of the page?
Exactly what time and what day was this occurring?
What were you doing when it was running slowly?
The best times to use Moodle are from 6:00am - 10:00am.